| Short & To The Point |
messages are best kept concise and
to the point; with the increased volume of emails individuals
receive if you wish to keep their attention be as brief and
polite as possible. |
| Punctuation Rules |
Do not use all capitals in email
exchanges, it is considered SHOUTING and is considered rude,
excessive punctuation is also frowned upon. |
| Keep it Basic |
with all the variations of email
readers used today it is best to stick with plain text which
can be read by all email readers. |
| Abbreviations |
be careful in using acronyms
and abbreviations, not everyone understands online "slang" |
| Emoticons |
when chatting with a
friend in a social situation, frequently users will use emoticons
to convey intent :-) or <g> to indicate expression. |
| Security |
unless you are using encryption,
internet E-mail is not secure; keep that in mind when sending
information. Do not send credit card numbers via the Internet |
| Globalization |
keep in mind that the Internet is
international, words and humor can be perceived differently
by different cultures. |
| Carbon Copy |
When replying to messages be aware
of "cc's". Anyone listed in the cc: field will receive
a copy of the post. (The bcc: field sends messages blind, meaning
recipients don't know that someone has been carbon copied) |
| Email Forwarding |
if you are using email forwarding
be sure not to create a loop in the system, in addition be sure
not to setup auto-responders to reply to every email, or endliess
loops will be created. |
| Attachments |
in some regions there is a cost associated
with internet connectivity and downloading emails. Do not send
attachments without the recipients consent. In addition many
spam filters prevent individuals from recieving attachments
be certain that the recipient is aware ond wants the attachment
prior to sending. |
| Subject |
its considered polite to include
a subject that relates to the material in the message body. |
| Signatures |
use 4-6 lines for your signature
line, this is an opportunity to highlight your business or company
information, but don't be ostentatious.. |
| Replying |
when replying to a long email its
common that individuals will respond to each query below the
related text. Typically a carat ">" indicates what
was sent by the original sender; replies lack the carat. |
